Last Updated: 07/03/2025. 15:00

At Nursethetics, we pride ourselves on delivering exceptional service and care to every client. To maintain the high-quality standards you expect, we have implemented a booking, cancellation, and no-show policy that respects both your time and that of our practitioners.

1. Cancellations

If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This allows us to offer your appointment slot to someone else.

• You can cancel or reschedule your appointment free of charge via the confirmation email you received at the time of booking, as long as it is done more than 24 hours before your scheduled time.

2. No-Shows & Late Arrivals

• If you fail to attend your appointment or arrive more than 10 minutes late, it will be recorded as a no-show.
• Due to tight scheduling, late arrivals may not be treated, as this impacts subsequent appointments. This decision is at the discretion of your practitioner.

3. Repeat No-Shows or Last-Minute Cancellations

• Clients who repeatedly cancel last minute or fail to attend appointments may have their ability to book online restricted.
• Future bookings for these clients will require a 50% non-refundable deposit at the time of booking.
• Cancellations made with less than 24 hours’ notice or no-shows will forfeit this deposit without exception.

We understand that unforeseen circumstances may arise. However, this policy ensures that our practitioners can continue providing high-quality care while earning a fair living.

If you have any questions or concerns, please contact Nursethetics’ management team.

4. Anti-Wrinkle Review (Top-Up Policy)

Anti-wrinkle reviews and potential top-ups are at the practitioner’s discretion.

• A review must be completed 2 weeks post-treatment to assess your results.
• The latest a review can be conducted is 3 weeks post-treatment.
• Any review after 3 weeks will require a new appointment, which may be chargeable.

Please ensure you book your review within the specified timeframe to avoid additional costs.

Pricing Policy

At Nursethetics, we strive to ensure that all prices listed on our website are as accurate as possible. However, prices are subject to change at any time without prior notice.

To ensure you have the most up-to-date pricing:
✅ Check the latest prices on our website before booking.
✅ Message us on WhatsApp, Facebook, or Instagram for confirmation.
✅ Ask in-clinic before your treatment.

We cannot guarantee to honour screenshots or saved versions of our price list, as prices may have been updated since they were taken. While we do our best to keep everything current, all treatments will be charged at the price listed at the time of your appointment.

Thank you for your understanding!

Complaints Policy

At Nursethetics, we are committed to ensuring every client has a positive experience. Should you have any concerns or feedback about your treatment, we encourage you to raise them directly with your practitioner.

1. Practitioner Responsibility

• All practitioners at Nursethetics are self-employed professionals. While we provide a safe and professional clinical environment for their services, each practitioner is responsible for the treatments they provide.
• If you have a complaint regarding your treatment:
  
  • Please contact your practitioner directly to discuss your concerns.
  • Your practitioner will address your complaint following their own complaints procedure.

2. Complaints About Nursethetics Facilities

If your complaint relates to the clinic environment, facilities, or staff at Nursethetics, please contact our management team. We take all feedback seriously and will work to resolve your concerns promptly.

Privacy Policy

Last Updated: 15/01/2025

Nursethetics is committed to safeguarding your personal information in compliance with the General Data Protection Regulation (GDPR). This policy explains how we handle your data, ensuring transparency, fairness, and accountability.

1. What Data We Collect

We may collect the following personal information when you book a service or interact with us:
✅ Your name, email address, and phone number
✅ Details relevant to your treatment (e.g., medical history)

2. How We Use Your Data

Your personal information is processed to:
✔ Manage your bookings and appointments
✔ Contact you with appointment reminders
✔ Ensure compliance with legal requirements for prescribed treatments
We do not share your data with third parties unless legally required to do so.

3. Your Rights

Under GDPR, you have the right to:
🔹 Access, correct, or delete your personal information
🔹 Withdraw consent for processing at any time
🔹 Restrict or object to how your data is processed

To exercise these rights, please contact us at liam@nursetheticsbyliam.co.uk.

4. Data Retention

Your information is retained only for as long as necessary to provide our services and comply with legal obligations.

5. Cookies and Online Privacy

Our website uses cookies to enhance your browsing experience. By continuing to use our site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

6. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

📍 Nursethetics
📧 liam@nursetheticsbyliam.co.uk
📞 07731 584052

Cookie Policy

Last Updated: 15/01/2025

This website uses cookies to improve user experience and functionality. By continuing to use our website, you agree to our use of cookies in accordance with this policy.

Types of Cookies We Use

🔹 Necessary Cookies: Essential for website functionality (e.g., booking forms).
🔹 Performance Cookies: Help us understand how visitors use our site.
🔹 Functional Cookies: Enhance your browsing experience, such as remembering preferences.

Managing Cookies

You can manage your cookie preferences via your browser or our cookie consent tool. Please note, disabling cookies may impact your website experience.

For more information, please contact us at liam@nursetheticsbyliam.co.uk

Terms of Use

Last Updated: 15/01/2025

By accessing or using Nursethetics’ website, you agree to our terms and conditions, which include:

✅ Respectful and lawful use of our website and booking system
✅ No unauthorized use of our content, including images and text
✅ Acceptance of our privacy and cookie policies